Build With PrakharIn short: playbooks are digital downloads and are not refundable once delivered. Services can be cancelled for a full refund until work or the first session starts.
Digital playbooks
- Playbooks (PDF guides, templates and trackers) are delivered instantly by email and cannot be returned, so all playbook sales are final and not refundable.
- We will always fix the problem if: you were charged twice, the files never arrived, or a file is broken. Email us within 7 days and we will resend the files, or refund the duplicate or undelivered order in full.
Sessions, programs and done-for-you services
| Offer | Cancellation and refund |
|---|---|
| Ignition, The Engine Room, team workshops | Full refund if you cancel at least 48 hours before the first session. No refund once the first session has taken place. You can reschedule a session once, free, with 24 hours’ notice. |
| Landing Page Launch and other fixed-price builds | Full refund if you cancel before work starts (before we receive your inputs and begin the first draft). Once work has started, payments are not refundable, but you keep everything delivered so far. |
| Pit Crew (monthly) | 3-month minimum commitment. After that, cancel any time with 30 days’ notice. Months already billed are not refunded. |
If we can’t deliver
If we cancel a session or cannot start a service we agreed, you get the choice of a new date or a full refund.
How to cancel or request a refund
Email [email protected] with your name, the email used to pay, and the order or payment ID. We reply within 2 business days.
Approved refunds are sent to the original payment method within 5–7 business days. Your bank may take a few extra days to show it. We cannot refund fees charged by your bank, such as currency-conversion fees.